specializing in
leadership
and
learning
Available for fractional engagements and strategic advisory in leadership and learning, product evangelism, customer loyalty, onboarding and learning technology
your trusted guide
I am an accomplished learning technologist, strategist and advisor who helps organizations grow their people, scale their products, develop engaging learning ecosystems and build lasting customer relationships. I partners with companies looking to deepen learning impact, elevate product engagement, and drive strategic change from the inside out.
Capabilities include developing and implementing learning strategies, leading customer education and enablement efforts, product evangelism for learning technologies, consulting on strengthening customer loyalty, and advising on leadership development and employee and team effectiveness.
Services
This is WHAT I do. These services highlight deliverables you can expect during a project or engagement.
Fractional CLO & Learning Strategy Leadership
Act as your on-call learning executive building internal capabilities without the full-time overhead. Includes: Building or refining your enterprise learning strategy, standing up new L&D functions or reworking existing ones, aligning learning to business and performance outcomes coaching L&D teams and functional leaders. Ideal for: Startups and growing orgs ready to scale how they develop people.
Product Evangelism
Battle-tested best practices for bringing your product/service to life through stories, strategy, and a trusted voice. Customers adopt products and hire services – but they follow people. Mike helps you understand how to turn your ideas into compelling narratives that resonate with internal teams, buyers, and communities. From years on the conference circuit interacting with prospects and customers, Mike can help you find your inner product/service champion, and help you drive awareness, clarity, and belief—inside and outside the organization. Includes: Sharing his playbook for engaging audiences and creating promoters for your products or services. Helping you plan and implement your strategy for facilitating webinars and thought leadership sessions, partnering with marketing to craft messaging that connects. Teaching you the 3 most important things you need to be seen as a trusted voice across the market. Ideal for: SaaS companies launching, repositioning, or scaling a product or service that needs a human face and voice.
Building
Customer
Loyalty
Turning one-time users into long-term advocates. The journey doesn’t end at onboarding. Mike works with customer teams to create learning experiences that build confidence, deepen engagement, and increase retention—without overwhelming users with content they’ll never use. Includes: Designing customer onboarding and education programs, curating content that reinforces product value over time, creating lightweight learning journeys that meet customers where they are, mapping the full customer education lifecycle—from trial to power user. Ideal for: Companies who want to support customer success through meaningful learning, not just more features.
Program & Curriculum
Design
Crafting learning experiences that people actually remember—and apply. Includes: Leadership development programs, employee onboarding & enablement workshops and courses (in-person, virtual, or blended), microlearning and digital journeys. Ideal for organizations who want training that drives real behavior change
Platform Strategy & Product Enablement
Making sure your learning tech works—for your team and your customers. Includes: LMS and learning platform implementation, designing online asynchronous customer “universities” for product enablement, internal training for tool adoption, integrating content with engagement strategy. Ideal for companies launching a new platform or improving product uptake.
Executive Advisory & Learning Partnership
A sounding board, sparring partner, and strategic advisor. Includes: Learning audits and roadmaps, executive coaching around team development, long-term partnership on culture and capability growth Ideal for: Founders, HR leaders, or execs who want learning that supports the business—not slows it down.
process
This is HOW I engage with you in the delivery of the services. Depending on what you know you need, or what we discover in a free consult, my approach may include one or more of the following:
ADVISE
Offer a trusted outside perspective to sharpen your approach and develop best practices based upon decades of experience and a proven track record of success in the learning industry.
FIX
When something’s off—low renewals, uninspired teams, lackluster onboarding—I can help uncover the root cause and help you fix it.
ENHANCE
Want to make something good work... better? Whether it is a team, a tool or a tactic, I can help you level it up to compete more aggressively in the market.
BUILD
From idea to launch, I lead learning projects from the ground up. Solo or guiding an internal team, I can help you bring your next big idea to life.
COACH
One-on-one or with the whole team, I coach leaders to gain clarity, build momentum, and drive immediate impact.
TRAIN-THE-TRAINER
It's best when people "know how to fish." Success is working my way out of a job by enabling team members to do what they need to do more effectively, efficiently and confidently on their own.
RESEARCH
Want to know what your customers (or team) really need? I help can you ask the right questions and bring back the ground-truth and actionable intel.
Spotlight
LMS Customer enablement, onboarding, and training
At Litmos, a leading learning platform used by organizations worldwide, I had the privilege of serving as Chief Learning Officer and Head of Customer Experience, where I architected a global strategy for learning, enablement, and post-sale success that aligned people, product, and performance.
What Made it Stand Out?
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Learning That Leads to Loyalty: I oversaw end-to-end learning—from internal onboarding to customer education to partner enablement—designing experiences that drove adoption, usage, and retention.
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Team-Led, Strategy-Fueled: My team of designers, facilitators, and success managers executed against a strategic learning plan that supported thousands of users while maintaining a personal, scalable touch.
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Post-Sale Experience Reimagined: I bridged the gap between education and customer success—leading cross-functional teams responsible for onboarding, account mentorship, training, and relationship management.
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Executive Sponsorship with Impact: As an executive sponsor, I nurtured enterprise accounts, strengthened retention, and contributed to upsell and expansion revenue through strategic enablement and customer advocacy.
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From Product to Platform: Under my leadership, learning at Litmos evolved from a support function into a key differentiator—deeply embedded in the customer journey, driving both NPS and net revenue retention.
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Industry Voice & Vision: Beyond the walls of Litmos, I took the stage at industry conferences, workshops, and webinars—sharing our approach, inspiring innovation, and evangelizing learning that actually sticks.
Results?
We transformed learning from a tactical deliverable to a strategic driver. Training didn’t just support the business—it helped grow it. Customers got more than a platform; they got a path to success.
Let's explore how I can help your training and customer enablement efforts today!
